Portal Home > Knowledgebase > FTP Access > Problem using FileZilla


Problem using FileZilla




Question: I remember in previous I connect the ftp using the same ways using the filezilla and there is no problems with it...

But now I'm Having problem access using Filezilla.

This is an error message I get:

Status: Resolving address of ftp.mydomain.com
Status: Connecting to xxx.xxx.x.xxx:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (xxx,xxx,x,xxx,xxx,94)
Command: MLSD
Error: Connection timed out
Error: Failed to retrieve directory listing

Answer:
Please note that the latest version of Filezilla is trying to connect by default to our server through FTP over TLS which is causing issues.

As a work around you will need to either use a different FTP client version (use the Filezilla version 3.7.1.1 which is found to be working at the moment.)

You may download Filezilla 3.7.1.1 here:

http://billing.klserver.net/client/downloads.php

or to switch the settings from Filezilla to use plain FTP connection (File -> Site Manager -> New Site -> Encryption-> Only use plain FTP).

Please follow the following guidelines to correct FTP connection setting:

http://klserver.net/tutor/ftp_clients.php



Was this answer helpful?

Add to Favourites Add to Favourites    Print this Article Print this Article

Also Read